Landrum Grows Its Customer Success Team with the Addition of Jenna Drury 

PENSACOLA, FL – Landrum announced that Jenna Drury has joined the team as Managing Director of Customer Success, where she leads the company’s customer success strategy and supports teams focused on delivering exceptional service and long-term value to clients. With this role, Landrum continues to strengthen its commitment to a people-first approach.

Jenna brings a strong background in leadership, customer success, sales, and operational excellence, with experience leading high-performance teams and driving strategic growth in both service-focused and growth-oriented environments. Throughout her career, she has focused on strengthening client relationships, developing people, improving performance, and building scalable processes that support long-term business success. Her experience aligns closely with Landrum’s mission and the way it supports its clients and the communities it serves.

Melanie Rhodes, Corporate Vice President of Operations, stated, “Jenna brings a thoughtful, strategic approach to leadership and customer success. Her ability to align teams, elevate the client experience, and drive meaningful outcomes is a tremendous asset to Landrum. We are excited about the impact she will make for our clients,” continued Rhodes.

In her role, Jenna will focus on delivering a high-value experience for clients by aligning teams around shared goals, improving processes, and ensuring Landrum continues to serve as a trusted partner to the businesses it supports.

“I’m passionate about building strong relationships and helping teams deliver meaningful value to clients,” said Jenna Drury. “At Landrum, I’m excited to strengthen our customer success strategy and ensure we consistently deliver an exceptional experience that supports our clients’ growth and success.”