A People First Approach to Workforce Stability

Facing ongoing turnover and operational strain, Woodlands Medical Specialists took a people-first approach to stabilizing their workforce. Here’s how that transformation unfolded.

Inside Woodlands’ Workforce Transformation

In today’s healthcare environment, workforce instability can quickly undermine even strong organizations, pulling leaders into constant hiring cycles, disrupting team morale, and limiting time for strategic priorities.

For healthcare organizations in particular, these challenges are intensified by high demand, patient-facing roles, and the need to maintain consistency in care and culture.

This case study highlights how Landrum Workforce Solutions and Landrum HR Solutions worked together to help Woodlands move beyond reactive hiring and build a more stable, scalable workforce model.

About Woodlands Medical Specialists

Woodlands Medical Specialists is a multi-specialty healthcare organization supporting patient-facing teams across a complex, high-demand care environment. Like many healthcare providers, Woodlands faced ongoing workforce challenges that made long-term stability difficult to maintain.

Woodlands Medical Specialists is committed to delivering consistent, patient-centered care, making workforce stability and continuity essential to preserving culture, provider relationships, and the overall patient experience.

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Challenges

Woodlands struggled with workforce stability, particularly in newer, entry level, patient facing roles.

High turnover pulled frontline leaders into constant hiring cycles, creating inconsistent candidate experiences and leaving limited time for onboarding, training, and team development, ultimately impacting morale and operational focus.

Solutions: A Coordinated Workforce & HR Approach

Landrum Workforce Solutions and Landrum HR Solutions delivered a coordinated approach designed to stabilize Woodlands’ workforce and support long term growth.

  • Standardized the candidate experience across departments to ensure consistency and quality

  • Implemented a multi channel recruitment strategy that expanded reach beyond traditional job boards
  • Streamlined screening and selection, delivering 2–3 highly qualified candidates per opening
  • Introduced monthly scorecard reviews to track time‑to‑fill, retention, and candidate quality

  • Assumed day‑to‑day HR responsibilities (including payroll, benefits, workers’ compensation, and compliance), freeing leaders to focus on strategic priorities

Measurable outcomes followed.

Outcomes

  • Time to fill reduced from ~35 days to 11 days as the workforce model stabilized

  • New‑hire retention increased from ~40% to nearly 75%, supporting long‑term continuity

  • Frontline leaders regained hours each week, shifting focus from hiring to training, development, and engagement

  • Candidate experience improved significantly, driven by screening for culture and fit alongside skills, resulting in a 9% first‑day orientation attendance rate

What Woodlands Had to Say

Andrea Turner shared the impact of Landrum’s coordinated support following the engagement.

Since partnering with Landrum, our organization has experienced a remarkable transformation in our workforce dynamics. Previously burdened with high turnover and constant recruitment challenges post-COVID, our management team was overwhelmed and struggling to maintain stability in key positions.

Landrum’s expertise and dedication to finding the right fit for our most critical roles have been nothing short of transformative. Not only have they significantly reduced turnover rates, but they’ve also boosted retention to unprecedented levels. This has freed up our management team’s bandwidth, allowing us to refocus on strategic initiatives and core business goals.

Landrum’s seamless integration into our operations has reinvigorated our entire organization. We are confident that our staffing needs are consistently met with qualified professionals who align perfectly with our company culture and values. Thanks to Landrum, we’re not just surviving but thriving in a competitive market.

Andrea Turner, Former Executive Director

Behind the Results

Together, Landrum supported Woodlands across the full employee lifecycle, from recruiting and onboarding through training, HR support, and ongoing engagement.

Recruiting

Consistent, high-quality candidate pipelines

Orientation

Clear expectations from day one

Training

Prepared Teams, faster ramp-up

HR Support

Payroll, benefits, and compliance

Engagement

Retention through culture and connection

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How Landrum Supports Workforce Stability in Healthcare

Through a coordinated Workforce and HR approach, Landrum supports healthcare organizations by helping them work toward the following outcomes:

  • 1

    Stabilize Headcount: Predictive recruiting and pre-qualified pipelines reduce downtime and time to fill.

  • 2

    Improve Retention: Structured onboarding, engagement programs, and supervisor development help reduce turnover and burnout.

  • 3

    Control Labor Costs: Greater staffing predictability reduces overtime, inefficiencies, and reliance on agency labor.

  • 4

    Support Safety and Quality of Care: Consistent staffing and standardized processes strengthen safety, continuity, and care outcomes.

  • 5

    Enable Operational Resilience: Stable teams give leaders the bandwidth to focus on strategic priorities and consistent care delivery.

Is Your Organization Facing Similar Challenges?

The challenges Woodlands faced are common across healthcare organizations. Here’s how a coordinated Workforce and HR approach can help.

Challenges You May Be Facing

  • Ongoing difficulty maintaining stable headcount

  • Higher-than-expected turnover, particularly in early-tenure roles

  • Leaders spending excessive time hiring instead of leading their teams

  • Inconsistent hiring or onboarding across departments

  • Limited capacity to invest in training, development, and engagement

  • Administrative and HR responsibilities stretching internal teams thin

How a Coordinated Workforce & HR Approach Can Help

  • A dedicated workforce and HR team aligned to your organization

  • Clear metrics and scorecards to drive continuous improvement

  • Consistent hiring and onboarding processes across teams

  • Employee engagement strategies that support long-term retention

  • Reduced administrative burden, freeing leaders to focus on their people

Every organization’s needs are different, which is why this approach is designed to adapt, not prescribe.

Learn More About Landrum

Landrum helps organizations navigate workforce complexity and build stronger, more resilient teams. With a people-first mindset and a collaborative approach, Landrum works alongside leaders to support stability, adaptability, and long-term organizational success across a wide range of industries.